Bilingual Intake Supervisor & Spanish Support Lead

Special Olympics Northern California Inc.; Pleasant Hill (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Life insurance

Long-term disability insurance

Vacation

Sick leave

Personal days

Federal holidays

Winter Break

Job summary

Special Olympics Northern California Inc. in Pleasant Hill, CA is seeking a Bilingual Intake Supervisor to coordinate athlete and volunteer applications in an in-office capacity, Monday–Friday.

The role requires strong English and Spanish communication, exceptional customer service, and the ability to manage intake workflows and data with confidentiality. You will guide the Athlete Intake Team, develop procedures, and provide Spanish translation/interpretation as needed while supporting events

Qualifications

• Fluent in English and Spanish with strong verbal and written skills.
• Minimum two years of administrative, customer-service, intake or related experience.

Responsibilities

• Serve as a primary point of contact for athletes, families, volunteers, and community members regarding applications.
• Manage shared inboxes and phone queues related to athlete and volunteer applications and participation.
• Respond to inquiries regarding programs, registration, volunteer opportunities, and requirements via phone, email, and in-person.
• Troubleshoot application and account-related issues for athletes and volunteers.
• Oversee the athlete and volunteer application intake process.
• Provide interpreter support and translation for Spanish as needed.
• Draft emails and communications in Spanish as instructed.
• Support outreach to Spanish-speaking communities and events.

Skills

Bilingual English/Spanish

Customer service

Administration

Data entry

Microsoft Office

CRM systems

Attention to detail

Time management

Team collaboration

Tools

Microsoft Office

Salesforce

Job description

Special Olympics Northern California Inc. in Pleasant Hill, CA is seeking a Bilingual Intake Supervisor to coordinate athlete and volunteer applications in an in-office capacity, Monday–Friday.

The role requires strong English and Spanish communication, exceptional customer service, and the ability to manage intake workflows and data with confidentiality. You will guide the Athlete Intake Team, develop procedures, and provide Spanish translation/interpretation as needed while supporting events