Bilingual Intake & Referral Specialist (Spanish)

Hively; Pleasanton (CA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid holidays and flex holidays

Generous paid time off

Tuition reimbursement

Life & Long Term Disability Insurance

403(b) plan

SEP-IRA with 5% employer contribution

Professional development

Job summary

Hively seeks an Intake and Enrollment Specialist to be the front-desk contact for families in Alameda County. You will manage eligibility, collect and route documents, and coordinate with Family Support Specialists to connect clients with child care resources.

In this role, you will maintain accurate databases, generate program reports, and build relationships with local agencies. A bilingual Spanish-English capability and strong organizational skills are essential for success.

Qualifications

• Experience in a human services agency or equivalent educational degree
• Bilingual in Spanish and English
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Experience using Microsoft Office software and Google Suite
• Knowledge of all aspects of business office procedures
• Ability to communicate effectively both orally and in writing
• Ability to develop and maintain good working relationships with diverse groups of people
• Basic math skills
• Strong organizational skills
• Flexibility to support events and outreach programs including evenings/weekends

Responsibilities

• Determine eligibility needs, maintain, collect documentation, and distribute from waitlist for enrollment
• Assist with receptionist duties and provide clients with community contact information
• Input and maintain information in databases and create/modify documents and schedules
• Compile and produce program data reports and accurately capture service records and financial transactions
• Maintain confidential participant records and TrustLine applications
• Maintain relationships with community agencies and update resources in Google Drive and Notion
• Conduct limited outreach services
• Monitor CareWait and direct families to appropriate agencies
• Establish electronic and physical files for enrolled clients and facilitate handoffs to Stage 2 agencies
• Apply conflict resolution and de-escalation skills to navigate challenging interactions
• Other duties including front desk coverage

Skills

Bilingual in Spanish and English

Microsoft Office

Google Suite

Data entry / record-keeping

Customer service

Communication skills

Team collaboration

Problem solving

Education

BA/BS in Social Services or related field

Tools

CC4 System

CareWait

Notion

Job description

Hively seeks an Intake and Enrollment Specialist to be the front-desk contact for families in Alameda County. You will manage eligibility, collect and route documents, and coordinate with Family Support Specialists to connect clients with child care resources.

In this role, you will maintain accurate databases, generate program reports, and build relationships with local agencies. A bilingual Spanish-English capability and strong organizational skills are essential for success.