Bilingual Client Services Coordinator – Front Desk & Intake

Samaritan House; San Mateo (CA); On-site; USD 34,000 - 49,000; Full time

Job summary

Samaritan House is seeking a Client Services Administrative Coordinator to provide daily administrative support and intake services. The role requires bilingual English/Spanish communication, front desk management, and coordinating reception across multiple sites in San Mateo County.

Under supervision, you will support the Holiday Program and assist with volunteer training while safeguarding confidentiality and agency values.

Qualifications

• AA Degree in social or human services or related field preferred.
• Two years working in an administrative or customer service role in a non-profit/human services program including high volume general reception and telephone call management.

Responsibilities

• Provide courteous, professional reception; ensure reception area is safe and organized.
• Assist in intake services as needed and provide referrals as appropriate.
• Support the Holiday Program and related department activities.
• Assist with training and supervision of program volunteers.
• Maintain confidentiality and professional boundaries; protect client information.
• Attend trainings, meetings and complete incident reports within 24 hours as required.
• Other duties as assigned by supervisor.

Skills

Bilingual English/Spanish

Customer service

Administrative support

Data entry

Microsoft Office

CRM familiarity

Education

AA Degree in social or human services or related field preferred

Tools

HMIS

Clarity

Salesforce

Microsoft Office

Job description

Samaritan House is seeking a Client Services Administrative Coordinator to provide daily administrative support and intake services. The role requires bilingual English/Spanish communication, front desk management, and coordinating reception across multiple sites in San Mateo County.

Under supervision, you will support the Holiday Program and assist with volunteer training while safeguarding confidentiality and agency values.