Bilingual Intake Specialist – Day Support

NLACRC Website; West Chatsworth (CA); On-site; USD 41,000 - 59,000; Full time

Job summary

North Los Angeles County Regional Center (NLACRC) seeks an Intake-Officer of the Day Specialist who is bilingual (English/Spanish) to support the SFV Intake team. You will assist callers and walk-ins with Lanterman services applications, gather initial documentation, and manage referrals and records with accuracy.

You will provide resources, update case data, and collaborate across disciplines while maintaining high-quality customer service in a fast-paced setting.

Qualifications

• Bachelor’s degree in psychology, social work, sociology, or related human services field and two years of related experience. A Master’s degree in a related subject may be substituted for experience.

Responsibilities

• Assist callers and walk-ins with inquiries about applying for Lanterman Services.
• Assist families with completing an application for Lanterman eligibility over the phone, email, or in-person.
• Assist callers and walk-ins with Intake case management inquiries.
• Gathering of initial documentation related to eligibility category of concern.
• Obtaining records and sign releases/consents.
• Provide resources available in the community.
• Update demographics in the agency computer system and document daily case activity.
• Review DCFS portal for referrals and accuracy.
• Provide caseload coverage as needed.
• Provide follow-up on uncovered caseloads including records follow-up.
• Follow-up on outstanding information and assignments.
• Assist with special projects and unique situations.
• Provide administrative and operational support to the department as needed.
• Perform other duties consistent with department needs.

Skills

Family systems

Customer service

Typing / data entry

Attention to detail

Multitasking

Organizational skills

Team collaboration

Verbal and written communication

Bilingual English/Spanish

Education

Bachelor’s degree in psychology / social work / sociology

Master’s degree (substitution for experience)

Job description

North Los Angeles County Regional Center (NLACRC) seeks an Intake-Officer of the Day Specialist who is bilingual (English/Spanish) to support the SFV Intake team. You will assist callers and walk-ins with Lanterman services applications, gather initial documentation, and manage referrals and records with accuracy.

You will provide resources, update case data, and collaborate across disciplines while maintaining high-quality customer service in a fast-paced setting.