Bilingual Intake Lead (Spanish/English)

Special Olympics Northern California; Pleasant Hill (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Life and long-term disability

Vacation, sick leave & personal days

Federal holidays & Winter Break

Job summary

Special Olympics Northern California is hiring a Bilingual Intake Supervisor for our Pleasant Hill office. You will coordinate athlete and volunteer applications, manage intake workflows, and help onboarding while delivering exceptional service to participants and families.

You will lead the Athlete Intake Team, develop procedures, and serve as the primary Spanish-speaking contact for communications. This role requires in-person work and a passion for inclusive programming.

Qualifications

• Minimum of two years of administrative, customer-service, intake or related experience.
• Fluency in English and Spanish, with strong verbal and written communication skills in both languages.
• Must have reliable transportation to the Pleasant Hill office.
• Ability to interpret and translate information between English and Spanish.
• Excellent interpersonal, prioritization, written, verbal, and time management skills.
• Intermediate skills with Microsoft Office (Word, PowerPoint, Excel, Outlook, Teams).
• Experience using databases or CRM systems; Salesforce experience preferred.
• Attention to detail and accuracy when processing information and maintaining records.
• Ability to manage multiple priorities and meet deadlines in a high-volume environment.
• Proficiency with online platforms and quick adaptation to new technology and systems.
• Knowledge of standard office procedures and telephone etiquette.
• Ability to work independently as well as a team.
• Willingness to work evenings, weekends, and special events.
• Commitment to the mission and inclusive culture of SONorCal.

Responsibilities

• Serve as a primary point of contact for athletes, families, volunteers, and community members regarding applications.
• Manage shared inboxes and phone queues related to athlete and volunteer applications and participation.
• Respond to inquiries via phone, email, and in-person about programs, registration, and opportunities.
• Provide timely, professional customer service and troubleshoot issues.
• Oversee the intake process for athlete and volunteer applications and ensure documentation is complete.
• Train and support the Athlete Intake Team and volunteers on procedures.
• Draft communications in Spanish and translate materials as needed.
• Support outreach to Spanish-speaking communities and collaborations across departments.
• Provide administrative support for events and program operations.
• Maintain confidential handling of participant information.

Skills

Bilingual English/Spanish

Customer service

Data entry/records

Interpersonal skills

Time management

Tools

Microsoft Office

Salesforce

CRM systems

Job description

Special Olympics Northern California is hiring a Bilingual Intake Supervisor for our Pleasant Hill office. You will coordinate athlete and volunteer applications, manage intake workflows, and help onboarding while delivering exceptional service to participants and families.

You will lead the Athlete Intake Team, develop procedures, and serve as the primary Spanish-speaking contact for communications. This role requires in-person work and a passion for inclusive programming.