Bilingual Intake Specialist - Spanish/English - In-Office

The Debt Defenders by Ciment Law Firm, PLLC; Katy (TX); Presencial; USD 45 000 - 60 000; Tempo integral

Resumo da oferta

The Debt Defenders by Ciment Law Firm, PLLC in Katy, TX seeks a full-time Bilingual Legal Intake Specialist to handle inbound calls, screen potential cases, and conduct consultations. You must be fluent in English and Spanish and work in-office in Katy or Fort Worth.

Responsibilities include client onboarding, data entry, and collaboration with marketing to grow client intake and partnerships. Prior experience in customer service or sales is preferred.

Qualificações

• Fluent in English and Spanish required.
• Must be physically located in the United States.
• In-office work in Katy or Fort Worth, TX.

Responsabilidades

• Evaluate inquiries, analyze case fit, and ensure clients feel seen.
• Conduct consultations for qualified prospects.
• Follow up with potential clients and manage onboarding information.
• Supervise retainers and initial documentation for new cases.
• Maintain client files and data entry throughout intake process.
• Schedule appointments to support caseload growth.
• Collaborate with marketing on outreach and partnerships.
• Perform routine intake tasks: emails, faxes, copying, transcripts.

Conhecimentos

Bilingual English/Spanish

Verbal communication

Data entry

Formação académica

High school diploma or equivalent

Bachelor's degree desired

Ferramentas

Microsoft Excel

CRM software

Descrição da oferta de emprego

The Debt Defenders by Ciment Law Firm, PLLC in Katy, TX seeks a full-time Bilingual Legal Intake Specialist to handle inbound calls, screen potential cases, and conduct consultations. You must be fluent in English and Spanish and work in-office in Katy or Fort Worth.

Responsibilities include client onboarding, data entry, and collaboration with marketing to grow client intake and partnerships. Prior experience in customer service or sales is preferred.