Bilingual Intake Specialist – English/Portuguese

The Law Offices Of Kanner And Pintaluga; Boca Raton (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive Wage

Paid Time Off

401K Retirement Savings Plan with Firm

Employer-Covered Benefits

Voluntary Supplemental Benefits

Annual Performance Reviews

Job summary

Kanner & Pintaluga in Boca Raton, FL is seeking a Bilingual Intake Specialist (English/Portuguese) to be the initial contact for potential clients. The role involves gathering and processing client information, coordinating with departments, and helping clients through the intake process in a fast-paced office environment.

The ideal candidate will have a high school diploma, strong communication skills, and proficiency with MS Office.

Qualifications

• Proficient with Microsoft Office programs (Word, Excel, and Outlook).
• Ability to manage a heavy workload in a fast-paced environment.
• Strong verbal and written communication.

Responsibilities

• Monitor and answer calls on a daily basis.
• Answer questions/concerns from clients regarding their claim.
• Process new client files for PI/First Party.
• Data entry of cases into case management systems (SmartAdvocate).
• Verify all information with the client (Insurance/Demographics/facts of loss).
• Assist in setting up a meeting with field reps/attorneys.
• Notifies attorneys/case managers of file assignments and time-sensitive tasks.
• Follow up with pending leads until clients are retained by the firm.
• Communicate with doctor offices and assist clients in setting up initial appointments.
• Perform other related duties as assigned.

Skills

MS Office

Verbal Communication

Written Communication

Multitasking

Education

High school diploma or GED

Tools

SmartAdvocate

Job description

Kanner & Pintaluga in Boca Raton, FL is seeking a Bilingual Intake Specialist (English/Portuguese) to be the initial contact for potential clients. The role involves gathering and processing client information, coordinating with departments, and helping clients through the intake process in a fast-paced office environment.

The ideal candidate will have a high school diploma, strong communication skills, and proficiency with MS Office.