Bilingual Intake Specialist (English/Portuguese)

Kanner & Pintaluga, P.A; Boca Raton (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Wage

Paid Time Off, Holiday, Bereavement, &

Sick Time

401K Retirement Savings Plan with Firm

Employer-Covered Supplemental Benefits

Voluntary Supplemental Benefits

Annual Performance Reviews

Job summary

Kanner & Pintaluga, P.A. in Boca Raton, FL seeks a Bilingual Intake Specialist (English/Portuguese) to be the first point of contact for potential clients, collecting and routing information to the right departments, and supporting attorneys.

You will answer calls, verify details, schedule appointments, and enter data into SmartAdvocate while maintaining accuracy in a fast-paced office. Candidates must have a high school diploma, be proficient with Microsoft Office, and communicate clearly with

Qualifications

• High school diploma or GED required.
• Proficient with Microsoft Office programs (Word, Excel, Outlook).
• Ability to manage a heavy workload in a fast-paced environment.
• Effective communication with clients and colleagues.

Responsibilities

• Monitor and answer calls on a daily basis.
• Answer questions/concerns from clients regarding their claim.
• Process new client files for PI/First Party.
• Data entry of cases into case management systems (SmartAdvocate).
• Verify all information with the client (Insurance/Demographics/facts of loss).
• Assist in setting up a meeting with field reps/attorneys.
• Notifies attorneys/case managers of file assignments and time-sensitive tasks.
• Follow up with pending leads until clients are retained by the firm.
• Communicate with doctor offices and assist clients in setting up initial appointments.
• Perform other related duties as assigned.

Skills

Customer service

Communication skills

Time management

Multitasking

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Kanner & Pintaluga, P.A. in Boca Raton, FL seeks a Bilingual Intake Specialist (English/Portuguese) to be the first point of contact for potential clients, collecting and routing information to the right departments, and supporting attorneys.

You will answer calls, verify details, schedule appointments, and enter data into SmartAdvocate while maintaining accuracy in a fast-paced office. Candidates must have a high school diploma, be proficient with Microsoft Office, and communicate clearly with