Bilingual Client Services Rep – Spanish/English (Call Center)

The Law Offices Of Kanner And Pintaluga; Boca Raton (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wage

Paid Time Off, Holiday, Bereavement, &

401K Retirement Savings Plan with Firm

Employer-Covered Supplemental Benefits

Voluntary Supplemental Benefits

Annual Performance Reviews

Job summary

The Law Offices Of Kanner And Pintaluga in Boca Raton, FL is seeking a Client Service Representative to handle incoming calls and emails, collect client information, and support the intake team. The role involves generating Excel reports and collaborating with a team in a fast-paced environment.

This full-time position requires strong communication, data-entry abilities, and proficiency with Microsoft Office.

Qualifications

• High school/GED diploma required.
• Previous customer service experience preferred.
• Experience with data-entry functions.
• Proficient with Microsoft Office programs (Word, Excel, and Outlook).
• Ability to manage a heavy workload in a fast-paced environment.

Responsibilities

• Answer all incoming phone calls from new or existing clients.
• Answer all incoming emails in a timely professional manner.
• Maintain professional phone conduct.
• Gather needed new client information and direct to intake team.
• Generate and maintain daily Excel reports.
• Review files and flow of incoming calls; prioritize workload.
• Place daily follow-up calls with potential and existing clients.
• Work in a team setting and perform other duties as assigned.

Skills

Customer service

Data entry

MS Office

Education

High school diploma or GED

Tools

Excel

Outlook

Word

Job description

The Law Offices Of Kanner And Pintaluga in Boca Raton, FL is seeking a Client Service Representative to handle incoming calls and emails, collect client information, and support the intake team. The role involves generating Excel reports and collaborating with a team in a fast-paced environment.

This full-time position requires strong communication, data-entry abilities, and proficiency with Microsoft Office.