Bilingual Client Services Specialist - Phone & Intake

Kanner & Pintaluga, P.A; Boca Raton (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive Wage

Paid Time Off, Holiday, Bereavement, S

Job summary

Kanner & Pintaluga, a Florida law firm, seeks a Call Center Full Time Client Service Representative in Boca Raton to handle incoming calls, initiate new client intake, and support the intake team with data entry and reporting.

You will maintain professional communication, manage schedules, and generate daily Excel reports while collaborating with a team to ensure inquiries are directed to the appropriate department.

Qualifications

• Full-time.
• High school/GED diploma required.
• Previous customer service experience preferred.
• Experience with data-entry functions.
• Proficient with Microsoft Office programs (Word, Excel, and Outlook).
• Ability to manage a heavy workload in a fast-paced environment.
• Ability to communicate with clients and co-workers effectively and efficiently.
• Possess excellent organizational skills and the ability to multitask and prioritize workload.

Responsibilities

• Answering all incoming phone calls of new or existing clients
• Answering all incoming emails in a timely professional manner
• Professional phone conduct
• Gathering needed new client information and appropriately directing clients to the intake team
• Generating and daily maintenance of excel reports
• Effectively reviewing files and flow of incoming calls
• Placing daily follow-up calls with potential and existing clients
• Working in a team setting
• Perform other related duties as assigned.

Skills

Customer service

Data entry

Multitasking

Education

High school / GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Kanner & Pintaluga, a Florida law firm, seeks a Call Center Full Time Client Service Representative in Boca Raton to handle incoming calls, initiate new client intake, and support the intake team with data entry and reporting.

You will maintain professional communication, manage schedules, and generate daily Excel reports while collaborating with a team to ensure inquiries are directed to the appropriate department.