Bilingual Legal Intake Specialist - Client Advocate

Cohen Law Group; Florida; Vor Ort; USD 22.000 - 30.000; Teilzeit

Zusammenfassung

Cohen Law Group in Florida seeks a Client Intake specialist to welcome new clients, conduct intake calls, and guide them through early case steps. The role emphasizes bilingual English/Spanish communication and a friendly, persuasive phone manner.

This part-time position involves handling high call volume, gathering preliminary information, and coordinating with attorneys during initial reviews. Proficiency with Word, Excel, and File Vine is valued, along with teamwork and attention to detail.

Qualifikationen

• Fluent in English; Spanish preferred.
• Background in phone sales.
• Strong communication and customer-service orientation.
• Detail-oriented with ability to handle confidential information.
• Able to pass a background check.

Aufgaben

• Handle a high volume of calls to and from clients.
• Lead conversations to obtain preliminary case information and overview of the Firm's services.
• Assist clients with initial case documentation.
• Connect clients with attorneys and support staff during initial review.
• Close the initial client engagement quickly to move cases forward.
• Draft documents, calendar, scheduling, research, and file management with accuracy.

Kenntnisse

Bilingual English/Spanish

Phone sales experience

Strong communication skills

Attention to detail

Team player

Pursuit of justice

Tools

Microsoft Word

Microsoft Excel

File Vine

Jobbeschreibung

Cohen Law Group in Florida seeks a Client Intake specialist to welcome new clients, conduct intake calls, and guide them through early case steps. The role emphasizes bilingual English/Spanish communication and a friendly, persuasive phone manner.

This part-time position involves handling high call volume, gathering preliminary information, and coordinating with attorneys during initial reviews. Proficiency with Word, Excel, and File Vine is valued, along with teamwork and attention to detail.