Bilingual Customer Support Specialist (English/Spanish)

Greater Lawrence Family Health Center; Methuen (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefit package

Growth opportunities

Tuition reimbursement

Job summary

The Greater Lawrence Family Health Center (GLFHC) is seeking a bilingual (Spanish/English) Customer Support Center Representative to manage calls efficiently and professionally, promoting patient satisfaction.

Responsibilities include directing calls, scheduling appointments, and maintaining accurate demographic information. Applicants should possess strong communication and customer service skills, along with a high school diploma or GED.

GLFHC offers a great work environment, comprehensive benefits, and tuition reimbursement.

Qualifications

• Bilingual in Spanish and English is essential.
• High School diploma or GED is required.
• Proficient in computer skills.
• Strong communication and customer service skills.

Responsibilities

• Promptly answers all incoming calls in a polite and professional manner.
• Directs calls to the appropriate departments.
• Schedules appointments and reviews appointment details.
• Keeps demographic information updated and accurate.
• Communicates PCP change requests or transfer care requests.
• Sends late arrival notices and follows cancellation procedures.
• Assists with onboarding and training.

Skills

Bilingual (Spanish and English)

Excellent communication skills

Excellent customer service skills

Computer knowledge

Education

High School diploma or GED certificate

Job description

The Greater Lawrence Family Health Center (GLFHC) is seeking a bilingual (Spanish/English) Customer Support Center Representative to manage calls efficiently and professionally, promoting patient satisfaction.

Responsibilities include directing calls, scheduling appointments, and maintaining accurate demographic information. Applicants should possess strong communication and customer service skills, along with a high school diploma or GED.

GLFHC offers a great work environment, comprehensive benefits, and tuition reimbursement.