Bilingual Intake Coordinator — Front Desk & Referrals

SLOLAF; San Luis Obispo (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

SLOLAF is seeking a full-time Intake Coordinator to join the legal team in San Luis Obispo. You will answer phone calls and emails from community members seeking help, screen callers for eligibility, and complete client intakes under supervision of the Supervising Legal Assistant.

The role is non-exempt, 36 hours per week but paid for 40, and requires bilingual Spanish/English communication, strong organization, independence, and teamwork.

Qualifications

• Bilingual Spanish/English required.
• Strong organizational skills and ability to work with others.
• Ability to work independently and take initiative on projects.
• Experience with Outlook, Word, Excel, Adobe and internet.

Responsibilities

• Answering the phone.
• Returning voicemail messages.
• Responding to emails requesting assistance.
• Screening callers for eligibility.
• Completing client intakes.
• Providing referrals and performing conflicts checks as needed.
• Greeting clients and managing front-office tasks.

Skills

Bilingual Spanish/English

Organizational skills

Team collaboration

Independent initiative

Data entry

Tools

Outlook

Microsoft Word

Excel

Adobe

Internet

Job description

SLOLAF is seeking a full-time Intake Coordinator to join the legal team in San Luis Obispo. You will answer phone calls and emails from community members seeking help, screen callers for eligibility, and complete client intakes under supervision of the Supervising Legal Assistant.

The role is non-exempt, 36 hours per week but paid for 40, and requires bilingual Spanish/English communication, strong organization, independence, and teamwork.