Bilingual Intake & Eligibility Specialist — Remote

Maximus; Dover (DE); Remote; USD 22,000 - 31,000; Full time

Job summary

Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the FEHB Protection Act Compliance and Verification Program. This frontline CSR II role handles inbound calls and online inquiries from FEHB/PSHB enrollees, assisting with eligibility verification and portal access.

Remote work is possible within 50 miles of McAllen, TX, contingent on contract award. The position requires a high school diploma, customer service experience, and the ability to obtain

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Fluent in English and Spanish.
• Ability to obtain and maintain a Moderate Risk Public Trust suitability determination and complete background investigations.

Responsibilities

• Provides frontline customer service via multiple channels (phone, email, web chat, or letters).
• Calls are routine but may require deviations from scripts.
• Uses computerized systems for tracking, information gathering, and troubleshooting.
• Documents interactions accurately in the FEHB/PSHB portal and supports language-specific needs.
• Escalates complex questions per procedures and protects PII/PHI.

Skills

Bilingual English/Spanish

Education

High School Diploma

Job description

Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the FEHB Protection Act Compliance and Verification Program. This frontline CSR II role handles inbound calls and online inquiries from FEHB/PSHB enrollees, assisting with eligibility verification and portal access.

Remote work is possible within 50 miles of McAllen, TX, contingent on contract award. The position requires a high school diploma, customer service experience, and the ability to obtain