Bilingual Eligibility Verification Specialist (Remote)

Maximus; Kansas; A distancia; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Maximus is seeking a Bilingual (English/Spanish) Eligibility Verification Specialist to support FEHB/PSHB programs for enrollees. This CSR II role handles eligibility questions, documentation, and portal access in English and Spanish, serving as frontline support for Federal Employees Health Benefits and Postal Service Health Benefits.

Remote: Must reside within 50 miles of Lawrence, KS. Position contingent upon contract award; strong communication and data-entry skills are essential for success.

Formación

• Bilingual in English and Spanish required.
• Experience in frontline customer service.
• Familiar with enrollment/benefits programs and portals.

Responsabilidades

• Respond to inquiries via phone, email, or chat.
• Explain eligibility requirements and documentation.
• Assist with portal access and document submission.
• Track case status and route to senior staff when needed.

Conocimientos

Bilingual EN/ES

Customer service

Descripción del empleo

Maximus is seeking a Bilingual (English/Spanish) Eligibility Verification Specialist to support FEHB/PSHB programs for enrollees. This CSR II role handles eligibility questions, documentation, and portal access in English and Spanish, serving as frontline support for Federal Employees Health Benefits and Postal Service Health Benefits.

Remote: Must reside within 50 miles of Lawrence, KS. Position contingent upon contract award; strong communication and data-entry skills are essential for success.