Patient Intake Coordinator (Bilingual Preferred)

Saafe Behavioral Services; DeLand (FL); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holiday pay

Job summary

Saafe Behavioral Services seeks an Intake Coordinator to manage the front-end of patient access, ensuring accurate intake data collection and smooth scheduling in a fast-paced healthcare setting.

You will greet clients, gather demographic, insurance, and clinical information, and maintain HIPAA-compliant records while collaborating with clinicians and staff. Training is provided for those new to healthcare, with a focus on compassionate, professional service.

Qualifications

• Fluent in Spanish and English is preferred.
• High school diploma or equivalent is required.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment with empathy and professionalism.
• Proficiency in basic computer and data entry skills.
• Empathy and professionalism when interacting with patients.
• Experience in mental health or healthcare settings is a plus, but not required; training provided.

Responsibilities

• Serve as the first point of contact for new clients.
• Conduct initial intake screenings and collect demographic, insurance, and clinical information.
• Schedule appointments and provide clients with clear instructions on next steps.
• Maintain accurate and confidential records in compliance with HIPAA and facility guidelines.
• Collaborate with clinicians and administrative staff to ensure smooth client transitions into patient appointments.
• Communicate effectively and compassionately with a diverse client population, including Spanish-speaking individuals and families.

Skills

Bilingual Spanish/English

Interpersonal skills

Data entry

Empathy

Professionalism

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

We are seeking a dedicated and detail-oriented Intake Coordinator to join our healthcare team. This position requires strong organizational skills and familiarity with medical terminology. The ideal candidate will play a crucial role in managing patient intake processes, welcoming new clients, ensuring accurate documentation is gathered, and providing exceptional service while helping individuals access the mental health services they need.

Key Responsibilities

• Serve as the first point of contact for new clients
• Conduct initial intake screenings and collect demographic, insurance, and clinical information
• Schedule appointments and provide clients with clear instructions on next steps
• Maintain accurate and confidential records in compliance with HIPAA and facility guidelines
• Collaborate with clinicians and administrative staff to ensure smooth client transitions into patient appointments
• Communicate effectively and compassionately with a diverse client population, including Spanish-speaking individuals and families

Qualifications

• Fluent in Spanish and English (preferred).
• High school diploma or equivalent.
• Strong interpersonal and communication skills
• Ability to work in a fast-paced environment with empathy and professionalism
• Proficiency in basic computer and data entry skills
• Empathy and professionalism when interacting with patients
• Experience in mental health or healthcare settings is a plus, but not required — we provide comprehensive training.
• Competitive wages
• Health, dental, and vision insurance
• Paid time off and holiday pay

Compensation / $15 - $17 per hour, commensurate with experience/education

Join our team as an Intake Coordinator where you can make a meaningful impact on patient care while advancing your career in the healthcare field.