Bilingual Intake Coordinator for Pediatric Mental Health

Child Mind Institute; San Mateo (CA); Hybrid; USD 55.000 - 70.000; Vollzeit

Benefits dieser Stelle

Medical insurance

401(k)

Paid parental leave

Dependent care

Discounted tickets & entertainment

Zusammenfassung

Child Mind Institute is hiring for a Patient Intake team member in San Mateo, CA. This non-exempt, full-time, hybrid position reports to the Patient Experience Manager and handles inquiries, information provision, and appointment scheduling with the clinical team.

You will support families through the intake process, coordinate EMR scheduling, and ensure referrals to appropriate resources while protecting patient information with discretion.

Qualifikationen

• Bachelor's degree in psychology or related field.
• 2+ years of relevant experience.
• Professional proficiency in English and Spanish.

Aufgaben

• Serve as the first point of contact for families seeking clinical services.
• Answer inquiries, provide information about the intake process and scheduling.
• Coordinate initial intake screenings and schedule appointments in the EMR.
• Communicate with new patients via phone and email with guidance on intake steps.
• Connect families with appropriate resources and follow up on clinicians' recommendations.
• Maintain discretion with sensitive and confidential information.

Kenntnisse

English Proficiency

Spanish Proficiency

Ausbildung

Bachelor's degree in psychology

Tools

EMR familiarity

Jobbeschreibung

Child Mind Institute is hiring for a Patient Intake team member in San Mateo, CA. This non-exempt, full-time, hybrid position reports to the Patient Experience Manager and handles inquiries, information provision, and appointment scheduling with the clinical team.

You will support families through the intake process, coordinate EMR scheduling, and ensure referrals to appropriate resources while protecting patient information with discretion.