Senior Clinical Operations Admin Lead

Child Mind Institute; San Mateo (CA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Paid parental leave

Dependent care

Discounted tickets and entertainment

Job summary

Child Mind Institute is seeking a Clinical Administrative professional to join our San Mateo team. The role focuses on overseeing operations across California and virtual sites, supporting staff training, and coordinating multidisciplinary workflows to ensure high-quality patient experiences.

You will work with clinical administration leadership, intake, IT/EHR, facilities, and revenue teams to standardize practices, resolve issues, and sustain efficient operations in a fully on-site position

Qualifications

• Bachelor's degree required; degree in healthcare administration, business administration, psychology, or a related field preferred.
• Experience coordinating operations in clinical or healthcare settings is a plus.
• Knowledge of HIPAA privacy and documentation standards is essential.

Responsibilities

• Support and train staff associates to provide high-quality patient and family experience.
• Lead staff meetings and participate in operations meetings focused on workflows, training, team building, and standardization.
• Collaborate across clinical administration, clinical leadership, intake, revenue cycle, IT/EHR, facilities, and other cross-functional teams.
• Resolve or elevate scheduling, patient service, staff workflow, and administrative concerns.
• Oversee California, virtual, and assigned clinical location operations to ensure effective coordination of location-specific workflows, facilities and administrative needs, virtual care processes, and communication across clinical and operational teams.
• Coordinate clinical revenue and financial administration by supporting accurate scheduling, billing, charge capture, financial aid, productivity and utilization processes, payment activities, and resolution of revenue-cycle workflow issues.
• Lead cross-functional initiatives and operational improvements by partnering with clinical leadership and internal teams to strengthen processes, implement changes, standardize practices, and resolve operational barriers.
• Ensure consistent administrative practices and service delivery across assigned clinical functions by supporting effective workflows, communication, accountability, and operational needs affecting patients, families, clinicians, trainees, and staff.
• Ensure administrative workflows comply with HIPAA, privacy, documentation, and organizational standards.
• Provide direct administrative support or coverage as needed to maintain continuity of clinical operations.

Skills

Staff supervision

Training & onboarding

Workflow coordination

HIPAA compliance

Cross-functional collaboration

Education

Bachelor's degree in healthcare administration, business administration, psychology, or related field

Job description

Child Mind Institute is seeking a Clinical Administrative professional to join our San Mateo team. The role focuses on overseeing operations across California and virtual sites, supporting staff training, and coordinating multidisciplinary workflows to ensure high-quality patient experiences.

You will work with clinical administration leadership, intake, IT/EHR, facilities, and revenue teams to standardize practices, resolve issues, and sustain efficient operations in a fully on-site position