Bilingual Mental Health Appointment Coordinator

PM Pediatric Care; Oregon; Hybrid; USD 45,000 - 55,000; Full time

Job summary

PM Pediatric Care in the United States seeks a Mental Health Patient Coordinator to manage appointments with providers and referring physicians across multiple states. The role also supports patient engagement by communicating insurance coverage, financial responsibilities, and scheduling details.

You will handle billing inquiries, determine benefits, maintain patient records, and work with the billing team to resolve coverage issues.

Qualifications

• Experience with insurance eligibility processes.
• Bilingual Spanish speaking preferred.
• Bachelor's degree preferred.
• Attention to detail a requirement.
• Strong organizational skills.

Responsibilities

• Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources and staff members.
• Communicate directly with patients to schedule, re-schedule and/or cancel their initial and subsequent appointment requests accurately by following practice scheduling protocols and tools.
• Provide accurate and courteous information regarding our services to physicians and other callers.
• Respond effectively and promptly to all patient, provider, and team member requests.
• Maintain/Update patient information and working knowledge of insurance protocols.
• Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits.
• Provides information to the patient and/or guarantors regarding their benefits and financial obligations.
• Handle billing inquiries, collect any out of pocket (deductibles, copays, etc), and process payments accurately.
• Explain insurance coverage and financial responsibility to patients in clear language.
• Communicate when insurance issues arise (inactive coverage, referral needed, etc.)
• Work with billing teams to correct coverage issues.
• Maintain insurance panels.
• Obtain approval for schedule changes or cancellations as appropriate.
• Meet specified goals and objectives assigned by management.
• Escalate any problems that may arise to management.
• Complete other duties as assigned or identified based on patient needs.
• Ability to adhere to quality and productivity standards.

Skills

Insurance eligibility

Bilingual Spanish Speaking

Education

Bachelor's degree preferred

Job description

PM Pediatric Care in the United States seeks a Mental Health Patient Coordinator to manage appointments with providers and referring physicians across multiple states. The role also supports patient engagement by communicating insurance coverage, financial responsibilities, and scheduling details.

You will handle billing inquiries, determine benefits, maintain patient records, and work with the billing team to resolve coverage issues.