Intake Coordinator

Child Mind Institute; San Mateo (CA); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid parental leave

Dependent care

Discounted tickets & entertainment

Job summary

Child Mind Institute is hiring for a Patient Intake team member in San Mateo, CA. This non-exempt, full-time, hybrid position reports to the Patient Experience Manager and handles inquiries, information provision, and appointment scheduling with the clinical team.

You will support families through the intake process, coordinate EMR scheduling, and ensure referrals to appropriate resources while protecting patient information with discretion.

Qualifications

• Bachelor's degree in psychology or related field.
• 2+ years of relevant experience.
• Professional proficiency in English and Spanish.

Responsibilities

• Serve as the first point of contact for families seeking clinical services.
• Answer inquiries, provide information about the intake process and scheduling.
• Coordinate initial intake screenings and schedule appointments in the EMR.
• Communicate with new patients via phone and email with guidance on intake steps.
• Connect families with appropriate resources and follow up on clinicians' recommendations.
• Maintain discretion with sensitive and confidential information.

Skills

English Proficiency

Spanish Proficiency

Education

Bachelor's degree in psychology

Tools

EMR familiarity

Job description

About Child Mind Institute

We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We've become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

Position Details:

As part of the Patient Intake team, you will report to the Patient Experience Manager. You will act as the first point of contact for families seeking clinical services. You will answer inquiries, provide information about the practice, and schedule appointments with members of the clinical team. Furthermore, you will play a crucial role in ensuring families relate to the appropriate resources and support to meet their needs. This is a non-exempt, full-time, hybrid (this position requires a minimum of four (4) days per week in the office, on a schedule determined by your supervisor) in our San Mateo office. The in-office requirement and schedule are subject to change based on the needs of the program and the organization.

You Will:

• Act as a liaison between the CA and NY clinical teams for scheduling new patients
• Complete initial intake screenings, coordinate patient evaluations, and schedule appointments within the electronic medical record (EMR)
• Communicate with new patients via phone and email providing information about the CMI intake process and answers to frequently asked questions
• Review new intakes with the clinical team or use knowledge of the clinical practice for appropriate case assignments
• Provide appropriate follow-up to communicate clinicians' recommendations for scheduling at Child Mind Institute or externally
• Manage high priorities and multi-task in a fast-paced work environment
• Resolve urgent, sensitive, and confidential issues with discretion and integrity and strictly protected health information
• Perform additional job‑related duties as assigned

You Have:

• Bachelor's degree in psychology or related field.
• 2+ years of relevant experience.
• Professional Working Proficiency in English and Spanish

(( #LI-hybrid)).

Our Benefits

Our great compensation package and benefits include medical insurance, 401(k), paid parental leave, dependent care, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website.

Pay Range

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job‑related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

EEO Disclaimer

Child Mind Institute is committed to fostering an inclusive and equitable workplace where all individuals are treated with respect and dignity. We are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind.

We provide equal employment opportunities to all employees and applicants for employment, regardless of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship status, marital status, military or veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by applicable federal, state, or local laws.

In compliance with California law, we also prohibit discrimination based on reproductive health decision‑making, status as a victim of domestic violence, sexual assault, or stalking, or any other category protected by the California Fair Employment and Housing Act (FEHA). In New York, we extend this prohibition to include status as a victim of domestic violence, familial status, or any other characteristic protected by the New York State Human Rights Law (NYSHRL).

Child Mind Institute is dedicated to ensuring accessibility and reasonable accommodations for individuals with disabilities or medical conditions. If you require an accommodation to participate in the application process or perform your job, please contact our HR Department at [e-mail]

This policy applies to all aspects of employment, including recruitment, hiring, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.