Bilingual Intake Specialist — Criminal Defense (Remote)

Job Duck LLC; United States; Remoto; USD 13.000 - 14.000; Tempo pieno

Descrizione del lavoro

Job Duck LLC in the United States seeks a Bilingual Intake Specialist to guide prospective clients through the intake process, gather information, coordinate consultations, and support the legal team with client file management.

The role requires compassionate, proactive communication with clients facing sensitive matters and involves handling confidential data in PracticePanther, Monday.com, and Outlook. Must be fluent in English and Spanish.

Competenze

• Bilingual: English and Spanish required.
• Experience in legal intake or customer service preferred.
• Comfort learning and adapting to new phone/case management systems.

Mansioni

• Open new client files and update records as matters progress.
• Receive and coordinate client payments through LawPay.
• Communicate consultation fees, payment requirements, and payment options.
• Maintain consistent communication with prospective clients during intake and consultations.
• Answer calls and be the professional first contact for clients.
• Ensure timely, respectful, and responsive service for clients.

Conoscenze

English fluency

Spanish fluency

Strumenti

PracticePanther

Microsoft Outlook

monday.com

LawPay

VoIP systems

Descrizione del lavoro

Job Duck LLC in the United States seeks a Bilingual Intake Specialist to guide prospective clients through the intake process, gather information, coordinate consultations, and support the legal team with client file management.

The role requires compassionate, proactive communication with clients facing sensitive matters and involves handling confidential data in PracticePanther, Monday.com, and Outlook. Must be fluent in English and Spanish.