Remote Bilingual Intake Specialist – Criminal Defense

Job Duck, LLC; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

Job Duck, LLC is hiring a Bilingual Intake Specialist to be a trusted first contact for individuals seeking legal assistance. You will guide clients through the intake process, gather information, coordinate consultations, and support billing and file management with a compassionate, proactive approach.

The role requires fluency in English and Spanish, strong communication skills, and experience with legal intake or customer service.

Qualifications

• Professional fluency in English and Spanish.
• Prior legal intake, customer service, reception, or sales experience preferred.
• Experience handling confidential information and sensitive situations.

Responsibilities

• Act as first point of contact for prospective clients seeking legal aid.
• Guide clients through intake, gather information, and schedule consultations.
• Maintain accurate client data across PracticePanther and internal tools.

Skills

English

Spanish

Client intake

Confidentiality

Legal environment

Tools

PracticePanther

Microsoft Outlook

monday.com

LawPay

VOIP systems

Job description

Job Duck, LLC is hiring a Bilingual Intake Specialist to be a trusted first contact for individuals seeking legal assistance. You will guide clients through the intake process, gather information, coordinate consultations, and support billing and file management with a compassionate, proactive approach.

The role requires fluency in English and Spanish, strong communication skills, and experience with legal intake or customer service.