Bilingual Legal Receptionist (English/Spanish)

Job Duck LLC; United States; À distance; USD 13 000 - 14 000; Plein temps

Résumé du poste

Job Duck LLC is seeking a Bilingual Receptionist to be the first point of contact for clients seeking legal assistance. The role requires managing a high volume of calls with professionalism in English and Spanish, delivering empathetic service and accurate information.

You will follow firm protocols, route inquiries to the Intake Team, and maintain a welcoming caller experience during a fast-paced day. This remote position offers EST hours and the opportunity to contribute to a dynamic,

Qualifications

• Fluent in English and Spanish with professional spoken English.
• Handle a high volume of inbound calls with accuracy and empathy.
• EST timezone availability, Monday–Friday, 9:00 AM to 6:00 PM.
• Experience with CRM/VoIP systems and intake processes.

Responsabilités

• Communicate clearly to ensure callers feel welcomed and supported.
• Follow internal procedures to route calls to the Intake Team.
• Answer a high volume of calls with professionalism, empathy and accuracy.
• Provide bilingual support in English and Spanish to clients.
• Maintain a welcoming caller experience in a fast-paced environment.
• Route calls to the Intake Team when appropriate.

Connaissances

Bilingual English/Spanish

Customer service

Telephone communication

High volume calls

Active listening

Attention to detail

Empathy

Professional communication

Time management

Organization

Outils

CRM

VoIP

Email systems

Calendar tools

Description du poste

Job Duck LLC is seeking a Bilingual Receptionist to be the first point of contact for clients seeking legal assistance. The role requires managing a high volume of calls with professionalism in English and Spanish, delivering empathetic service and accurate information.

You will follow firm protocols, route inquiries to the Intake Team, and maintain a welcoming caller experience during a fast-paced day. This remote position offers EST hours and the opportunity to contribute to a dynamic,