Bilingual Customer Support & Front Desk Specialist

Sunstar Insurance Group; Faribault (MN); On-site; USD 29,000 - 39,000; Full time

Job summary

Sunstar Insurance Group is seeking a friendly, professional Customer Service Representative / Receptionist to greet clients, answer calls, assist with policy service requests, and process documentation. The role supports the agency with reception duties, scheduling, and maintaining a welcoming office environment.

The ideal candidate will be bilingual (English/Spanish) to effectively serve a diverse client base and excel in a fast-paced team setting. Insurance industry experience is a plus.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer service experience preferred.
• Basic computer and office software proficiency.

Responsibilities

• Greet clients and answer/direct phone calls.
• Assist with policy service requests and processing documentation.
• Provide exceptional customer service at the front desk.
• Manage front desk operations and scheduling.
• Maintain a welcoming office environment.

Skills

Communication

Organization

Customer service

Bilingual English/Spanish

Office software

Job description

Sunstar Insurance Group is seeking a friendly, professional Customer Service Representative / Receptionist to greet clients, answer calls, assist with policy service requests, and process documentation. The role supports the agency with reception duties, scheduling, and maintaining a welcoming office environment.

The ideal candidate will be bilingual (English/Spanish) to effectively serve a diverse client base and excel in a fast-paced team setting. Insurance industry experience is a plus.