Bilingual Insurance Customer Support Specialist

florida one insurance; Lake City (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Insurance licensing guidance

Growth opportunities

Job summary

Florida One Insurance is hiring a Full-Time Bilingual Customer Service Representative to support a diverse client base onsite in Florida. You will handle policy questions, updates, and claims, delivering clear, empathetic service in both English and Spanish.

The role emphasizes empathy, professionalism, and strong communication as you guide clients through their insurance needs and licensing process, with opportunities for growth within a customer-centric team.

Qualifications

• Fluency in both English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Strong empathy, professionalism and customer service mindset.
• Problem-solving ability and attention to detail.
• Adaptability in a fast-paced environment and collaborative mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in both English and Spanish.
• Collaborate with the agent team to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Skills

Bilingual fluency

Customer service

Empathy

Problem solving

Attention to detail

Team oriented

Job description

Florida One Insurance is hiring a Full-Time Bilingual Customer Service Representative to support a diverse client base onsite in Florida. You will handle policy questions, updates, and claims, delivering clear, empathetic service in both English and Spanish.

The role emphasizes empathy, professionalism, and strong communication as you guide clients through their insurance needs and licensing process, with opportunities for growth within a customer-centric team.