Bilingual Insurance Support Specialist

florida one insurance; Kissimmee (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Insurance licensing assistance

Growth opportunities

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to support a diverse client base onsite. You will handle insurance inquiries, guide customers through policies, and resolve issues with empathy in both English and Spanish.

Ideal candidates will excel in communication, problem solving, and teamwork while maintaining accurate records. The role offers comprehensive benefits including health, life, and vision coverage, PTO, and licensing assistance to grow within

Qualifications

• Fluency in English and Spanish (written & spoken).
• Excellent verbal and written communication skills.
• Strong empathy, professionalism and customer service mindset.
• Ability to solve problems and pay attention to detail.
• Adaptability in a fast-paced environment and a collaborative mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in both English and Spanish.
• Collaborate with the agent team to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Skills

Bilingual English/Spanish

Customer service

Communication

Empathy & patience

Problem solving

Team collaboration

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to support a diverse client base onsite. You will handle insurance inquiries, guide customers through policies, and resolve issues with empathy in both English and Spanish.

Ideal candidates will excel in communication, problem solving, and teamwork while maintaining accurate records. The role offers comprehensive benefits including health, life, and vision coverage, PTO, and licensing assistance to grow within