Bilingual Insurance Client Care Specialist

florida one insurance; Pompano Beach (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Life Insurance

Paid Time Off

Licensing Support

Growth Opportunities

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to assist a diverse client base onsite. You will resolve insurance questions, guide customers through policies, and support updates in both English and Spanish.

We offer a comprehensive benefits package and opportunities for growth as you become an integral part of our trusted insurance team. Your empathy and communication skills will help clients navigate their coverage with confidence.

Qualifications

• Fluency in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Strong empathy, professionalism, and customer service mindset.
• Problem-solving ability and attention to detail.
• Adaptability in a fast-paced environment.
• Collaborative, team-oriented mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in English and Spanish.
• Collaborate with our agent team to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Skills

Bilingual

Customer Service

Communication

Empathy

Teamwork

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to assist a diverse client base onsite. You will resolve insurance questions, guide customers through policies, and support updates in both English and Spanish.

We offer a comprehensive benefits package and opportunities for growth as you become an integral part of our trusted insurance team. Your empathy and communication skills will help clients navigate their coverage with confidence.