Onsite Bilingual Insurance Customer Advocate

florida one insurance; Clearwater (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Licensing assistance

Growth opportunities

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to work onsite in Florida. You will assist customers with policy questions, updates, and claims, using English and Spanish to ensure clear, empathetic communication.

As a frontline team member, you’ll document interactions, guide clients through licensing steps, and collaborate with agents to deliver outstanding service. This role rewards dedication, accuracy, and a client-first mindset.

Qualifications

• Fluency in English and Spanish required.
• Strong verbal and written communication skills.
• Empathy, professionalism, and client focus essential.

Responsibilities

• Respond to inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general questions.
• Provide clear, empathetic support in both English and Spanish.
• Collaborate with agents to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Skills

Fluency in English & Spanish

Excellent verbal & written comms

Empathy & customer service

Team collaboration

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to work onsite in Florida. You will assist customers with policy questions, updates, and claims, using English and Spanish to ensure clear, empathetic communication.

As a frontline team member, you’ll document interactions, guide clients through licensing steps, and collaborate with agents to deliver outstanding service. This role rewards dedication, accuracy, and a client-first mindset.