Bilingual Insurance Support Specialist

florida one insurance; Kendall (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Licensing support

Growth opportunities

Job summary

Florida One Insurance in Kendall, FL is seeking a Full-Time Bilingual Customer Service Representative to support a diverse client base on-site. You will handle inquiries, explain policies, and guide customers through their insurance needs in English and Spanish.

The role emphasizes empathy, clear communication, and collaboration with agents, with a compensation package featuring competitive pay and comprehensive benefits.

Qualifications

• Bilingual English and Spanish fluency required (verbal & written).
• Strong verbal and written communication skills are essential.
• Empathy, professionalism and customer service focus are key.
• Problem-solving ability and attention to detail are important.
• Adaptability in a fast-paced environment and team-oriented mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in English and Spanish.
• Collaborate with agent team to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Skills

Bilingual English/Spanish

Verbal & Written Communication

Empathy & Professionalism

Problem Solving

Attention to Detail

Team Collaboration

Job description

Florida One Insurance in Kendall, FL is seeking a Full-Time Bilingual Customer Service Representative to support a diverse client base on-site. You will handle inquiries, explain policies, and guide customers through their insurance needs in English and Spanish.

The role emphasizes empathy, clear communication, and collaboration with agents, with a compensation package featuring competitive pay and comprehensive benefits.