Bilingual Insurance Sales & Service Specialist

Farmers Insurance Group; Antioch (CA); Vor Ort; USD 36.000 - 52.000; Vollzeit

Benefits dieser Stelle

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Career Growth Opportunities

Tuition Reimbursement

Zusammenfassung

Farmers Insurance Ana Alvarez Agency in Antioch, CA is seeking a full-time Customer Service Sales Representative to deliver exceptional service to current clients and prospects. You will process policy changes, discuss new coverages, and support marketing efforts while maintaining product knowledge.

Responsibilities include guiding policyholders, handling payments and renewals, and documenting interactions.

Qualifikationen

• Customer-focused service with strong communication and empathy.
• Solid knowledge of auto, home, renters, and liability insurance.
• Sales skills including lead generation, quoting, cross-selling and closing.
• Able to resolve billing issues, policy changes and inquiries.
• Maintain customer relationships and follow up to ensure loyalty.
• Excellent organization, time management and precise documentation.
• Proficient with insurance systems, carrier portals and CRM tools.
• Shows accountability, teamwork, and adaptability; eager to learn.
• Bilingual Spanish/English is highly valued for the local community.

Aufgaben

• Guide current policyholders through coverage changes and answer questions about plans.
• Discuss new product offerings to better protect families and assets.
• Process policy payments, changes, and renewals with accuracy.
• Document client interactions in internal systems.
• Collaborate with the team to reach agency goals while focusing on client needs.
• Resolve concerns or claim-related questions with empathetic, clear guidance.

Kenntnisse

Customer service

Communication

Empathy

Active listening

Patience

Professionalism

Sales skills

Lead generation

Cross-selling

Upselling

Problem-solving

Organization

Time management

Attention to detail

Documentation

Teamwork

Adaptability

Resourcefulness

Bilingual Spanish/English

Tools

CRM

Carrier portals

Insurance systems

Microsoft Office

Internal systems

Jobbeschreibung

Farmers Insurance Ana Alvarez Agency in Antioch, CA is seeking a full-time Customer Service Sales Representative to deliver exceptional service to current clients and prospects. You will process policy changes, discuss new coverages, and support marketing efforts while maintaining product knowledge.

Responsibilities include guiding policyholders, handling payments and renewals, and documenting interactions.