Bilingual Insurance CSR (Spanish/English) — Growth & Impact

gobravvo; Texarkana (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

PTO: vacation, personal, sick days

On-the-job training

Career advancement opportunities

Job summary

gobravvo is seeking a Bilingual Customer Service Representative (Spanish) in Texarkana, TX. This full-time role focuses on delivering exceptional service to English- and Spanish-speaking customers seeking insurance information, policy changes, and billing support.

You will engage with clients, resolve issues, and contribute to a positive customer experience in a fast-paced agency environment. Ideal candidates are fluent in English and Spanish, have strong communication and organizational skills,

Qualifications

• Fluency in both Spanish and English is required.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational abilities and attention to detail.
• Self-motivated, proactive, and dedicated to superior customer service.
• Ability to quickly learn computer systems and software.
• Commitment to working accurately and efficiently.
• Ability to multitask effectively in a team-oriented environment.
• Property & Casualty Insurance license must be obtained if not already held.

Responsibilities

• Establish and nurture customer relationships, following up as needed to ensure satisfaction and retention.
• Deliver prompt, accurate, and friendly customer service by addressing inquiries related to insurance policies, eligibility, coverages, policy changes, claim submissions, and billing.
• Educate customers on available insurance options and help them make informed decisions.
• Maintain a high standard of work ethic and demonstrate daily commitment to organizational success.
• Stay current with product changes, licensing requirements, technical advancements, and ongoing education within the industry.
• Provide timely and thorough activity reports to the agent as required.
• Collaborate effectively with team members to achieve collective goals and ensure a seamless customer experience.
• Proactively identify and resolve customer issues to enhance satisfaction and loyalty.

Skills

Bilingual (Spanish/English)

Interpersonal skills

Written communication

Verbal communication

Organizational skills

Problem-solving

Team collaboration

Job description

gobravvo is seeking a Bilingual Customer Service Representative (Spanish) in Texarkana, TX. This full-time role focuses on delivering exceptional service to English- and Spanish-speaking customers seeking insurance information, policy changes, and billing support.

You will engage with clients, resolve issues, and contribute to a positive customer experience in a fast-paced agency environment. Ideal candidates are fluent in English and Spanish, have strong communication and organizational skills,