Bilingual Insurance Support Specialist

gobravvo; Oak Park (IL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Bonuses and commissions

Growth opportunities

Professional development

Job summary

gobravvo is seeking a Bilingual Insurance Customer Service Representative in Illinois to support English- and Spanish-speaking clients. You will answer inquiries, explain policy options, and help customers navigate coverage and claims in a fast-paced independent-agency environment.

This full-time role offers the chance to obtain licensing, earn bonuses and commissions, and advance within the agency while delivering high-quality service to local residents.

Qualifications

• Bilingual proficiency in Spanish and English required.
• Active Property & Casualty license, or ability to obtain.
• Life and Health licenses or willingness to obtain.
• Excellent interpersonal, written, and verbal communication skills.
• Detail oriented, team player, and proactive problem solving.

Responsibilities

• Establish and maintain strong customer relationships through regular communication.
• Respond to inquiries about availability, eligibility, coverages, billing, and changes.
• Educate customers about insurance options using a needs-based approach.
• Balance multiple tasks efficiently while meeting daily targets.
• Keep detailed activity reports and inform agents of actions.
• Stay up-to-date with product changes and licensing requirements.
• Collaborate with team members to support office operations.

Skills

Bilingual Spanish/English

Customer service

Insurance licensing

Job description

gobravvo is seeking a Bilingual Insurance Customer Service Representative in Illinois to support English- and Spanish-speaking clients. You will answer inquiries, explain policy options, and help customers navigate coverage and claims in a fast-paced independent-agency environment.

This full-time role offers the chance to obtain licensing, earn bonuses and commissions, and advance within the agency while delivering high-quality service to local residents.