Bilingual Insurance Account Manager (Remote)

Pamela De La Cruz-Farmers Insurance Agency; Denver (CO); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Work from Home

Hands on Training

Career Growth Opportunities

Paid Sick Days

Job summary

Pamela De La Cruz – Farmers Insurance Agency in Denver, Colorado is seeking a motivated bilingual Account Manager. You will be the primary contact for clients, delivering exceptional service in English and Spanish while identifying opportunities to tailor insurance solutions.

Responsibilities include assisting with policy questions, handling service requests and billing inquiries, and driving cross-selling to grow the agency’s book of business.

Qualifications

• Fluent in both English and Spanish; professional service in both languages.
• Colorado Property and Casualty Insurance License.
• High school diploma or equivalent.
• Computer literacy and ability to navigate multiple insurance software platforms.
• Previous experience in customer service or insurance account management.

Responsibilities

• Client Service: Assist clients with policy questions, service requests, billing inquiries, and other insurance-related needs while providing a professional and welcoming experience.
• Cross-Selling & Account Growth: Proactively identify opportunities to offer additional coverage and recommend appropriate insurance products to help clients protect homes, vehicles, businesses, and families.
• Client Retention: Build strong relationships with existing clients, address concerns, follow up on service needs, and help prevent policy cancellations by ensuring clients feel valued and supported.
• Relationship Building: Develop trust with clients by understanding their needs and providing personalized service and insurance solutions.
• Spanish-Language Support: Communicate effectively with Spanish-speaking clients, ensuring they understand their coverage options and feel confident in their insurance decisions.
• Agency Growth: Help strengthen the existing book of business by turning everyday service interactions into opportunities to deepen relationships, improve retention, and increase account value.

Skills

Bilingual English/Spanish

Customer service skills

Sales aptitude

Communication skills

Education

High school diploma

Tools

Insurance software

Job description

Pamela De La Cruz – Farmers Insurance Agency in Denver, Colorado is seeking a motivated bilingual Account Manager. You will be the primary contact for clients, delivering exceptional service in English and Spanish while identifying opportunities to tailor insurance solutions.

Responsibilities include assisting with policy questions, handling service requests and billing inquiries, and driving cross-selling to grow the agency’s book of business.