Licensed Bilingual Insurance Account Manager - Remote

Pamela De La Cruz-Farmers Insurance Agency; Denver (CO); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Mon-Fri Schedule

Work from Home

Career Growth Opportunities

Flexible Schedule

PTO

Job summary

The De La Cruz-Agency in Denver, CO is seeking a bilingual Account Manager to join our remote team. You will be the primary contact for policyholders, building trusted relationships and ensuring accurate handling of billing, changes, and coverage inquiries.

You will support a diverse community, with a focus on clear communication, attention to detail, and high-quality service. A licensed professional with remote-work readiness is preferred.

Qualifications

• Fluency in English and Spanish required.
• Experience in an insurance agency preferred.
• Home-office setup meeting privacy and connectivity standards.

Responsibilities

• Manage a diverse portfolio of insurance accounts and serve as primary point of contact for policyholders.
• Respond to billing questions, policy changes, and coverage inquiries with clarity and warmth.
• Identify gaps in coverage during routine reviews to better serve clients.
• Document all client interactions accurately in agency systems.
• Collaborate with agency owner to streamline workflows and improve client experience.
• Assist in processing renewals and endorsements with high attention to detail.

Skills

Bilingual English/Spanish

Customer service mindset

Tools

Office software

Job description

The De La Cruz-Agency in Denver, CO is seeking a bilingual Account Manager to join our remote team. You will be the primary contact for policyholders, building trusted relationships and ensuring accurate handling of billing, changes, and coverage inquiries.

You will support a diverse community, with a focus on clear communication, attention to detail, and high-quality service. A licensed professional with remote-work readiness is preferred.