Licensed bi-lingual insurance account manager remote

Pamela De La Cruz-Farmers Insurance Agency; Denver (CO); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Mon-Fri Schedule

Work from Home

Career Growth Opportunities

Flexible Schedule

PTO

Job summary

The De La Cruz-Agency in Denver, CO is seeking a bilingual Account Manager to join our remote team. You will be the primary contact for policyholders, building trusted relationships and ensuring accurate handling of billing, changes, and coverage inquiries.

You will support a diverse community, with a focus on clear communication, attention to detail, and high-quality service. A licensed professional with remote-work readiness is preferred.

Qualifications

• Fluency in English and Spanish required.
• Experience in an insurance agency preferred.
• Home-office setup meeting privacy and connectivity standards.

Responsibilities

• Manage a diverse portfolio of insurance accounts and serve as primary point of contact for policyholders.
• Respond to billing questions, policy changes, and coverage inquiries with clarity and warmth.
• Identify gaps in coverage during routine reviews to better serve clients.
• Document all client interactions accurately in agency systems.
• Collaborate with agency owner to streamline workflows and improve client experience.
• Assist in processing renewals and endorsements with high attention to detail.

Skills

Bilingual English/Spanish

Customer service mindset

Tools

Office software

Job description

Job Description

Welcome to The De La Cruz-Agency, where we believe that insurance is truly about people, not just policies. Based in the heart of Denver, our agency is built on the foundation of helping our neighbors navigate life’s uncertainties with confidence and peace of mind. We are looking for a bilingual Account Manager to join our remote team and act as the primary point of contact for our valued policyholders. In this role, you aren’t just processing paperwork; you are building bridges. Because we serve a diverse community, your ability to communicate fluently in both English and Spanish will be a vital asset that ensures every client feels comfortable, understood, and respected. You will find that our office culture is focused on support, growth, and genuine human connection. If you are someone who finds joy in helping others, takes pride in your attention to detail, and wants to work with a team that values your voice, we would be thrilled to talk with you about how your skills can help us continue to protect the families and businesses that rely on us every day.

Benefits

• Mon-Fri Schedule
• Work from Home
• Career Growth Opportunities
• Flexible Schedule
• Paid Time Off (PTO)

Responsibilities

Manage a diverse portfolio of insurance accounts, ensuring every client feels heard and well-protected.

Respond to billing questions, policy change requests, and coverage inquiries with clarity and warmth.

Identify potential gaps in coverage during regular account reviews to better serve our policyholders.

Document all client interactions accurately within our agency systems to maintain clear communication records.

Collaborate with the agency owner to streamline office workflows and improve the overall client experience.

Assist in processing renewals and endorsements while maintaining high attention to detail.

Requirements

Active Property & Casualty Insurance License in Colorado.

Fluency in both English and Spanish, with the ability to navigate professional conversations in both languages.

Previous experience working in an insurance agency setting.

A reliable home office setup that meets privacy and connectivity standards.

Strong command of digital document management and basic office software.

Demonstrated ability to solve problems independently.