REMOTE Spanish Bilingual Account Manager

Pamela De La Cruz-Farmers Insurance Agency; Denver (CO); Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Work from Home

Hands on Training

Career Growth Opportunities

Paid Sick Days

Job summary

Pamela De La Cruz - Farmers Insurance Agency in Denver, Colorado seeks a motivated Account Manager who is fluent in English and Spanish. You will be the primary contact for clients, offering personalized insurance solutions and building long-lasting relationships.

Prior insurance or customer-service experience is valued, with opportunities to grow the book of business. The role emphasizes proactive service, sales-mindedness, and empathy to protect clients’ homes, vehicles, and families while

Qualifications

• Fluent in English and Spanish required.
• Colorado Property & Casualty Insurance license required.
• High school diploma or equivalent.
• Experience in customer service or insurance account management preferred.
• Computer literacy with ability to navigate multiple software platforms.

Responsibilities

• Client Service: assist clients with policy questions, service requests, billing inquiries, and related needs with a professional, welcoming approach.
• Cross-Selling & Account Growth: identify opportunities to offer additional coverage to protect homes, vehicles, and families.
• Client Retention: build relationships, address concerns, follow up on service needs, and help prevent policy cancellations.
• Relationship Building: develop trust with clients through understanding needs and providing personalized service.
• Spanish-Language Support: communicate effectively with Spanish-speaking clients to explain coverage options.
• Agency Growth: strengthen the existing book of business by deepening relationships and increasing account value.

Skills

Bilingual English/Spanish

Communication skills

Customer service

Sales mindset

Organization

Problem solving

Empathy

Education

Colorado Property & Casualty License

High school diploma or equivalent

Tools

Insurance software platforms

Job description

Job Description

Pamela De La Cruz - Farmers Insurance Agency | Denver, Colorado

Welcome to the Pamela De La Cruz - Farmers Insurance Agency, where we believe insurance is about more than just policies- it's about building relationships, protecting what matters most, and being there for our clients when they need us.

We are looking for a motivated, personable, and Spanish-bilingual Account Manager to join our growing team. This role is ideal for someone who enjoys helping people, building lasting relationships, and identifying opportunities to better protect our clients through personalized insurance solutions.

As an Account Manager, you will serve as a key point of contact for clients calling our local office for assistance with their Farmers Insurance policies. While Farmers provides service support for certain policies, our agency plays an important role in maintaining strong client relationships, ensuring a positive customer experience, and identifying opportunities to grow our existing book of business.

What We're Looking For:

Fluency in both English and Spanish.

Strong communication and customer service skills.

A sales-minded approach with the ability to identify cross-selling opportunities naturally and professionally.

A proactive, organized, and detail-oriented mindset.

The ability to build rapport, solve problems, and handle client concerns with empathy.

Insurance experience is a plus, but we welcome candidates who have strong customer service and sales skills and are eager to learn.

Why Join Our Agency?

At the Pamela De La Cruz - Farmers Insurance Agency, you'll be part of a supportive team that values relationships, professional development, and making a meaningful difference in our community. We're looking for someone who understands that excellent service is not just about answering a phone call-it's about earning trust, retaining clients, and helping our agency grow.

If you are bilingual, customer-focused, and excited to combine service with sales, we would love to hear from you!

Join our team and help us protect what matters most - one relationship at a time.

Benefits

• Work from Home


• Hands on Training


• Career Growth Opportunities


• Paid Sick Days

Responsibilities

Client Service: Assist clients with policy questions, service requests, billing inquiries, and other insurance-related needs while providing a professional and welcoming experience.

Cross-Selling & Account Growth: Proactively identify opportunities to offer additional coverage and recommend appropriate insurance products to help clients protect their homes, vehicles, businesses, and families.

Client Retention: Build strong relationships with existing clients, address concerns, follow up on service needs, and help prevent policy cancellations by ensuring clients feel valued and supported.

Relationship Building: Develop trust with clients by understanding their needs and providing personalized service and insurance solutions.

Spanish-Language Support: Communicate effectively with Spanish-speaking clients, ensuring they understand their coverage options and feel confident in their insurance decisions.

Agency Growth: Help strengthen our existing book of business by turning everyday service interactions into opportunities to deepen relationships, improve retention, and increase account value.

Requirements

Fluent in both English and Spanish, with the ability to provide professional service in both languages.

Valid Property and Casualty Insurance License in Colorado.

High school diploma or equivalent.

Computer literacy and ability to navigate multiple insurance software platforms simultaneously.

Strong attention to detail and ability to maintain organized client files.

Previous experience in customer service or insurance account management.