Bilingual Dispatch & Install Coordinator

Real Floors; Jacksonville (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Health Insurance (Company pays most)

Dental & Vision Insurance options

401(k) with generous company match

Annual Bonus Potential

Fitness Membership Reimbursement

Employee Referral Bonus Program

Job summary

Real Floors is seeking an Installation Associate in Jacksonville, FL, to oversee subcontracted installers, dispatch work orders, and manage inspections and deliveries. The role requires bilingual English/Spanish communication and strong coordination with internal teams.

Responsibilities include reviewing payroll for subcontractors, resolving order issues, and supporting installers on-site. This full-time position offers a comprehensive benefits package and growth opportunities within a leading

Qualifications

• Fluency in English and Spanish required.
• 2+ years of phone-based customer support experience.
• Ability to perform data entry while on calls.
• Detail-oriented, self-motivated and organized.
• Proactive in identifying and solving issues.
• Proficient in professional email communication.
• Experience with Gmail, Google Docs, Sheets and Shared Drive is a plus.

Responsibilities

• Communicate with subcontracted flooring installers to assign work orders.
• Review subcontractor payroll sheets for accuracy and payment details.
• Coordinate with subcontractors and colleagues to resolve work order issues.
• Research issues related to work order chargebacks and warranties.
• Leverage product knowledge to satisfy customers and retain business.
• Collaborate with sales, operations, warehouse and billing to ensure a positive customer experience.
• Take on additional duties to support team and company goals.

Skills

Bilingual (English & Spanish)

Customer support

Data entry

Phone etiquette

Attention to detail

Tools

Gmail

Google Docs

Google Sheets

Shared Drives

Job description

Real Floors is seeking an Installation Associate in Jacksonville, FL, to oversee subcontracted installers, dispatch work orders, and manage inspections and deliveries. The role requires bilingual English/Spanish communication and strong coordination with internal teams.

Responsibilities include reviewing payroll for subcontractors, resolving order issues, and supporting installers on-site. This full-time position offers a comprehensive benefits package and growth opportunities within a leading