Bilingual Inside Sales & Global Customer Service

Fortifi Group

Kentucky

Hybrid

USD 42,000 - 64,000

Full time

11 days ago

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Job summary

Bettcher Industries is a leading developer and manufacturer of precision cutting and trimming tools for food processing and industrial applications, with a global sales focus. The Inside Sales/Customer Service Representative provides support to distributors, international and domestic customers, and Bettcher global sales managers for order processing, shipping and issue resolution.

The ideal candidate has at least 3 years in customer service or inside sales, strong Excel/Word skills, proficiency

Qualifications

High school diploma or GED.
3+ years in sales or sales support.
Proficiency with Excel, Word and the Internet.
Experience using databases for order entry and shipping.
Excellent written and verbal communication skills.
Export compliance and/or international shipping experience.

Responsibilities

Be the trusted advisor for direct customers and distributors globally.
Answer calls and provide service on orders, returns, shipments and product questions.
Receive and enter orders from distributors and direct customers.
Notify customers of shipment delays and necessary PO details.
Make changes to or cancel orders/backorders as needed.
Update customer and distributor information in BettcherCRM.
Support sales managers to facilitate communication on orders.
Process returns/credits/warranty claims/RMA's for customers.
Expedite orders with the factory when needed.
Provide shipping tracking information and lead times.