Counter & Inside Sales Admin — Foodservice Equipment

Baker Distributing; Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Baker Distributing is seeking an Administrative Counter Support Associate to provide essential administrative and sales support for our foodservice equipment lines. The role combines counter service with inside‑sales tasks, ensuring accurate orders, documentation, and timely customer communication.

The position requires strong organization, multitasking, and a focus on customer service, with opportunities to coordinate with vendors and house accounts.

Qualifications

• High school diploma or GED required; equivalent education or experience may be considered.
• Experience with HVAC or foodservice equipment (ice machines, beverage systems, refrigeration, filtration) preferred.
• Background in administrative support, sales support, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with an emphasis on customer service, communication, and relationship building.
• Ability to manage multiple tasks in a fast-paced environment.
• Interest in continuous learning and professional development.
• Mechanical or technical aptitude preferred.
• Proficiency in Microsoft Office and similar productivity tools.

Responsibilities

• Serve as an administrative support representative for Southern Ice Equipment, ensuring efficient counter operations and accurate documentation.
• Provide internal and external stakeholders with product information, pricing details, order status updates, and logistical support.
• Process customer orders, returns, quotes, submittals, and warranty documentation with accuracy and adherence to company procedures.
• Maintain organized records, files, and system entries related to sales transactions, inventory, and customer accounts.
• Support inventory management activities, including stock verification, restocking, cycle counts, and updating system quantities.
• Assist with showroom organization, product labeling, merchandising, and maintaining a clean, orderly workspace.
• Research foodservice equipment and parts using internal systems, catalogs, vendor resources, and technical documentation.
• Coordinate with vendors on pricing, product availability, order tracking, and delivery timelines.
• Provide administrative support to house accounts and collaborate with outside sales teams to ensure smooth communication and follow-through.
• Handle incoming calls, emails, and walk-in inquiries, ensuring timely responses and clear, professional communication.
• Assist in resolving customer concerns by documenting issues, coordinating with appropriate departments, and ensuring follow-up.
• Support shipping and receiving processes by preparing paperwork, verifying product information, and coordinating logistics.
• Apply suggestive selling techniques when appropriate, focusing on product knowledge and customer needs.
• Adhere to all company safety protocols, PPE requirements, and operational procedures.
• Report safety concerns, participate in training, and help maintain a safe and organized work environment.
• Perform additional administrative or operational duties as assigned.

Skills

Customer service

Interpersonal communication

Data interpretation

Problem solving

Independent and collaborative

Initiative

English communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Baker Distributing is seeking an Administrative Counter Support Associate to provide essential administrative and sales support for our foodservice equipment lines. The role combines counter service with inside‑sales tasks, ensuring accurate orders, documentation, and timely customer communication.

The position requires strong organization, multitasking, and a focus on customer service, with opportunities to coordinate with vendors and house accounts.