Customer Service Rep - Bi-lingual (Eng/Spanish)

Fortifi Group; Kentucky; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Bettcher Industries is a leading developer and manufacturer of precision cutting and trimming tools for food processing and industrial applications, with a global sales focus. The Inside Sales/Customer Service Representative provides support to distributors, international and domestic customers, and Bettcher global sales managers for order processing, shipping and issue resolution.

The ideal candidate has at least 3 years in customer service or inside sales, strong Excel/Word skills, proficiency

Qualifications

• High school diploma or GED.
• 3+ years in sales or sales support.
• Proficiency with Excel, Word and the Internet.
• Experience using databases for order entry and shipping.
• Excellent written and verbal communication skills.
• Export compliance and/or international shipping experience.

Responsibilities

• Be the trusted advisor for direct customers and distributors globally.
• Answer calls and provide service on orders, returns, shipments and product questions.
• Receive and enter orders from distributors and direct customers.
• Notify customers of shipment delays and necessary PO details.
• Make changes to or cancel orders/backorders as needed.
• Update customer and distributor information in BettcherCRM.
• Support sales managers to facilitate communication on orders.
• Process returns/credits/warranty claims/RMA's for customers.
• Expedite orders with the factory when needed.
• Provide shipping tracking information and lead times.

Skills

Customer service

Inside sales

Order processing

Communication skills

Export/intl shipping

Education

High School diploma

Tools

Excel

Word

CRM systems

Databases

Job description

Job Category: INSIDE SALES

Requisition Number: INSID002191

• Posted : September 14, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Bettcher Industries, Ohio
Birmingham, OH 44889, USA

Description

Bettcher Industries is a leading developer and manufacturer of innovative precision cutting and trimming tools for food processing and industrial applications. The company also manufactures equipment for the restaurant, fast food and institutional foodservice. All products developed by Bettcher are designed to contribute to better working health, safety and comfort, while also improving the efficiency and bottom-line profitability of the companies that buy them.

POSITION SUMMARY:

The Inside Sales / Customer Service Representative is responsible for providing support to international distributors, international and domestic customers, and Bettcher global sales managers for order processing, shipping and resolving issues related to sales transactions.

RESPONSIBILITIES:

The duties & responsibilities of the Inside Sales/Customer Service Representative include, but are not limited to the following:

• Be the trusted advisor for direct customers and distributors on a global basis
• Answer distributor/direct customer calls and provide general service and support regarding any transactions, including but not limited to customer orders, returns, shipments and basic product questions
• Receive and enter phone, fax or emailed orders from distributors and direct customers
• Call customers when necessary to advise of shipment delays and/or information necessary to process purchase orders
• Make changes to or cancel orders/backorders
• Initiate orders for replacement parts and/or correcting errors
• Update customer and distributor information in Bettcher’s CRM
• Solicit sale of new or additional services
• Resolve customer issues in a professional manner to continue to make Bettcher a customer’s most valued supplier
• Ensure on-time delivery of all designated customer/distributor orders
• Initiate and coordinate paperwork and required documents for processing international shipments
• Support Bettcher global sales managers to facilitate good communication between the customer/distributor regarding any order transactions
• Process order returns/credits/warranty claims/RMA’s for direct customers and distributors
• Expedite orders with the factory when necessary
• Inform customers/distributors of changes in shipping dates and make necessary changes to order regarding changes in product availability
• Provide shipping (tracking) information
• Provide information on product pricing, product availability and lead times

MINIMUM REQUIREMENTS:

• High school diploma or GED
• Customer service/inside sales experience (minimum 3 years in sales or sales support area)
• Proficiency in the use of computers including Excel, Word, and the Internet
• Proficiency in using data bases for order entry, shipping
• Excellent written and verbal communication skills
• Positive attitude and self-motivated.
• Export compliance and / or international shipping experience

Employment at Bettcher Industries is contingent upon the successfully completing both a pre-employment background check and a drug screening. All candidates hired must be able to provide proper documentation of their eligibility to work in the US (I-9 form). Bettcher Industries is an Equal Opportunity Employer – Minorities / Females / Disabled / Veterans (M/F/D/V).

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.