Customer Service Rep - Bi-lingual (Eng/Spanish)

Bettcher Industries, Inc.; Kentucky; Hybrid; USD 45,000 - 65,000; Full time

Job summary

Bettcher Industries, Inc. in Ohio is seeking an Inside Sales/Customer Service Representative to support international distributors and Bettcher global sales managers with order processing, shipping, and issue resolution.

You will enter orders by phone, fax or email, maintain CRM data, ensure on-time delivery, and help expand sales through upselling parts and services while upholding our commitment to quality and customer satisfaction.

Qualifications

• 3+ years in customer service or inside sales.
• Proficient with Excel, Word and Internet for orders and communication.

Responsibilities

• Be the trusted advisor for direct customers and distributors globally.
• Receive and enter orders from distributors and direct customers via phone, fax or email.
• Call customers to inform about shipment delays or information needed to process orders.
• Process changes to or cancellations of orders/backorders and initiate replacement parts orders.
• Update customer and distributor information in Bettcher’s CRM.
• Support global sales managers to facilitate communication regarding orders and transactions.
• Handle returns/credits/warranty claims/RMA’s for direct customers and distributors.
• Expedite orders with the factory when necessary.
• Provide shipping/tracking information and details on pricing, availability and lead times.

Skills

Customer service

Inside sales

Excel

Word

Internet

CRM

Communication skills

Export compliance

International shipping

Education

High School diploma or GED

Tools

CRM

Job description

Job Category: INSIDE SALES

Requisition Number: INSID002191

• Posted : September 14, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Bettcher Industries, Ohio
Birmingham, OH 44889, USA

Description

Bettcher Industries is a leading developer and manufacturer of innovative precision cutting and trimming tools for food processing and industrial applications. The company also manufactures equipment for the restaurant, fast food and institutional foodservice. All products developed by Bettcher are designed to contribute to better working health, safety and comfort, while also improving the efficiency and bottom-line profitability of the companies that buy them.

POSITION SUMMARY:

The Inside Sales / Customer Service Representative is responsible for providing support to international distributors, international and domestic customers, and Bettcher global sales managers for order processing, shipping and resolving issues related to sales transactions.

RESPONSIBILITIES:

The duties & responsibilities of the Inside Sales/Customer Service Representative include, but are not limited to the following:

• Be the trusted advisor for direct customers and distributors on a global basis
• Answer distributor/direct customer calls and provide general service and support regarding any transactions, including but not limited to customer orders, returns, shipments and basic product questions
• Receive and enter phone, fax or emailed orders from distributors and direct customers
• Call customers when necessary to advise of shipment delays and/or information necessary to process purchase orders
• Make changes to or cancel orders/backorders
• Initiate orders for replacement parts and/or correcting errors
• Update customer and distributor information in Bettcher’s CRM
• Solicit sale of new or additional services
• Resolve customer issues in a professional manner to continue to make Bettcher a customer’s most valued supplier
• Ensure on-time delivery of all designated customer/distributor orders
• Initiate and coordinate paperwork and required documents for processing international shipments
• Support Bettcher global sales managers to facilitate good communication between the customer/distributor regarding any order transactions
• Process order returns/credits/warranty claims/RMA’s for direct customers and distributors
• Expedite orders with the factory when necessary
• Inform customers/distributors of changes in shipping dates and make necessary changes to order regarding changes in product availability
• Provide shipping (tracking) information
• Provide information on product pricing, product availability and lead times

MINIMUM REQUIREMENTS:

• High school diploma or GED
• Customer service/inside sales experience (minimum 3 years in sales or sales support area)
• Proficiency in the use of computers including Excel, Word, and the Internet
• Proficiency in using data bases for order entry, shipping
• Excellent written and verbal communication skills
• Positive attitude and self-motivated.
• Export compliance and / or international shipping experience

Employment at Bettcher Industries is contingent upon the successfully completing both a pre-employment background check and a drug screening. All candidates hired must be able to provide proper documentation of their eligibility to work in the US (I-9 form). Bettcher Industries is an Equal Opportunity Employer – Minorities / Females / Disabled / Veterans (M/F/D/V).

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.