Bilingual Inbound Educational Call Center (Full-Time - Remote)

Huntington Learning Center; United States; Remote; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Base hourly rate incentives

Bi-weekly direct deposit

Set schedule

Medical benefits

401K

Paid training

Job summary

Huntington Learning Center is seeking a remote Call Center Specialist to handle initial inquiries, educate clients about our services, and schedule academic evaluations and consultations from home. You will follow scripts, build rapport across personality types, and maintain thorough call records.

The role emphasizes reliability, strong communication, and a proactive attitude, with opportunities for ongoing training and performance-based incentives.

Qualifications

• Excellent communication and interpersonal skills (conversational, articulate, engaging).
• Reliable and dependable work habits.
• Goal-oriented with a healthy competitive spirit.
• Strong attention to detail, dependability, and follow-through.
• Self-motivated, positive attitude, and a love for hard work.
• Bilingual (Spanish/English) – a plus.

Responsibilities

• Educate clients about our services during initial inquiries, respond to questions, address objections, and schedule student evaluations and consultations.
• Follow call center scripts when speaking with clients.
• Build positive rapport with clients of differing personality types.
• Remain polite and professional during all interactions.
• Keep records of all conversations in our call center system.
• Meet personal and team qualitative and quantitative service targets.
• Participate in initial and ongoing training to maintain up-to-date knowledge of our services.

Job description

Job Details

• Location: Miami, FL 33101
• Position Type: Full-Time/Part-Time
• Education Level: High School
• Travel Percentage: None
• Job Category: Admin - Clerical

Responsibilities

• Ensure a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultations.
• Follow contact center scripts when speaking with clients.
• Build positive rapport with clients of differing personality types.
• Remain polite and professional during all interactions.
• Keep records of all conversations in our call center system.
• Meet personal and team qualitative and quantitative service targets.
• Participate in initial and ongoing training to maintain up-to-date knowledge of our services.

Work Environment

• Remote position - work from the comfort of your home.
• Varied shifts including morning, evening, and weekend.
• Full‑time schedule required.
• Two weekday evening shifts per month (2:00 PM - 10:30 PM).
• Two Saturday shifts per month (9:00 AM - 5:30 PM).
• Sunday shifts as needed (10:00 AM – 3:00 PM).

Benefits

• Base hourly rate plus performance‑based pay incentives – no cap on commissions.
• Bi‑weekly pay with direct deposit.
• Set schedule.
• Comprehensive benefits plan for full‑time employees: Medical, Dental, 401K.
• Paid on‑the‑job training.

Qualifications

• Excellent communication and interpersonal skills (conversational, articulate, engaging).
• Reliable and dependable work habits.
• Goal‑oriented with a healthy competitive spirit.
• Strong attention to detail, dependability, and follow‑through.
• Self‑motivated, positive attitude, and a love for hard work.
• Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer.
• Previous sales or customer service experience, is a plus but not required.
• Bilingual (Spanish/English) – a plus.
• High school diploma or GED.