Inbound Educational Call Center (Full-Time - Remote)

Huntington Learning Corporation; Oradell (NJ); Hybrid; USD 20,664 - 22,041; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) plan

Paid on-the-job training

Set schedule

Bi-weekly pay

Job summary

Huntington Learning Center is seeking an Inbound Contact Center Representative for a remote, full-time role in the Houston area. You will educate clients about services, answer questions, and schedule evaluations while following scripts and maintaining detailed call records.

This position requires strong communication, reliability, and a customer-focused approach. Bilingual Spanish/English is a plus, with a comprehensive benefits package and set scheduling options.

Qualifications

• Excellent communication and interpersonal skills.
• Reliable and dependable work habits.
• Bilingual (Spanish/English) a plus.
• High school diploma or GED.

Responsibilities

• Educate clients on Huntington services and schedule evaluations.
• Follow contact center scripts when speaking with clients.
• Build rapport with clients of differing personality types.
• Keep records of conversations in the call center system.
• Meet personal and team service targets.
• Participate in ongoing training to stay updated on services.

Skills

Communication

Interpersonal skills

Reliability

Attention to detail

Bilingual (Spanish)

Education

High school diploma or GED

Job description

Job Title: Inbound Contact Center Representative – Remote – Houston, TX

Location: Remote (work from home)

Job Type: Full‑time

Salary: $15.00 - $16.00 per hour

Education Level: High School

About the Opportunity

• Ensure a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultations.
• Follow contact center scripts when speaking with clients.
• Build positive rapport with clients of differing personality types.
• Remain polite and professional during all interactions.
• Keep records of all conversations in our call center system.
• Meet personal and team qualitative and quantitative service targets.
• Participate in initial and ongoing training to maintain up‑to‑date knowledge of our services.

Work Environment

• Remote position – work from the comfort of your home.
• Varied shifts including morning, evening, and weekend.
• Full‑time schedule required.
• Two weekday evening shifts per month (2:00 PM‑10:30 PM).
• Two Saturday shifts per month (9:00 AM‑5:30 PM).
• Sunday shifts as needed (10:00 AM – 3:00 PM).

Benefits

• Base hourly rate plus performance‑based pay incentives – no cap on commissions.
• Bi‑weekly pay with direct deposit.
• Set schedule.
• Comprehensive benefits plan for full‑time employees: medical, dental, 401(k).
• Paid on‑the‑job training.
• Professional and upbeat setting with a supportive and motivating team.

Qualifications

• Excellent communication and interpersonal skills (conversational, articulate, engaging).
• Reliable and dependable work habits.
• Goal‑oriented with a healthy competitive spirit.
• Strong attention to detail, dependability, and follow through.
• Self‑motivated, positive attitude, and a love for hard work.
• Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer.
• Previous sales or customer service experience, a plus but not required.
• Bilingual (Spanish/English) a plus.
• High school diploma or GED.

Interested in being the first person parents speak to when they call Huntington Learning Center? Apply today!

For more information, visit https://huntingtonhelps.com