Bilingual Call Center Agent - Miami, FL, USA

Answer Hero, LLC; United States; Remote; USD 14,000 - 20,000; Full time

Benefits offered by this job

Thorough training provided

Room to grow within AnswerHero

Supportive team environment

Meaningful work on real business calls

Competitive pay + bilingual premium

Flexible remote-friendly setup

Job summary

AnswerHero is a remote-friendly company seeking compassionate communicators to handle inbound calls, take messages, schedule appointments, and deliver warm, professional call handling for diverse clients.

Fluency in English and Spanish, strong empathy, and excellent telephone manners are required. A high school diploma is needed, along with reliable internet and a dedicated workspace for a professional setup. Weekend availability in a 24/7 operation is expected.

Qualifications

• Fluency in both English and Spanish (verbal and written).
• High school diploma or equivalent.
• Strong empathy, active listening, and professional telephone manners.
• Attention to detail and the ability to type accurately while on a call.
• Reliable internet and dedicated workspace to ensure a professional setting.
• Dependability; consistent attendance is essential in a 24/7 operation.
• Availability to work at least one weekend day.

Responsibilities

• Answering inbound calls promptly and professionally on behalf of our business clients.
• Communicate fluently in both English and Spanish.
• Take accurate, clear messages and relay them to clients in real time.
• Schedule appointments and provide general client support per client instructions.
• Follow client specific call-handling instructions with care and consistency.
• Deliver a warm, efficient, and courteous experience on every call.

Skills

Bilingual English/Spanish

Empathy

Active listening

Telephone manners

Attention to detail

Typing while on call

Dependability

Education

High school diploma or equivalent

Job description

Remote

Description

Who are we?

At AnswerHero, we’ve been the trusted voice behind thousands of growing businesses since 2010. We’re not your typical call center, we don’t do telemarketing, debt collections, or tech support. What we do is deliver exceptional first impressions: real-time message taking, appointment scheduling, and warm, professional call handling that makes every caller feel heard.

If you’re a compassionate communicator who values meaningful conversations and wants career, not just a job, we want to hear from you!

What You'll Do

• Answering inbound calls promptly and professionally on behalf of our business clients
• Communicate fluently in both English and Spanish
• Take accurate, clear messages and relay them to clients in real time
• Schedule appointments and provide general client support per client instructions
• Following client specific call-handling instructions with care and consistency
• Deliver a warm, efficient, and courteous experience on every call

Requirements

What does it take to be a part of the #HeroSquad?

• Fluency in both English and Spanish (verbal and written)
• High school diploma or equivalent
• Strong empathy, active listening, and professional telephone manners
• Attention to detail and the ability to type accurately while on a call
• Reliable internet and dedicated workspace to ensure a professional setting
• Dependability consistent attendance is essential in a 24/7 operation
• Availability to work at least one weekend day

Benefits

Why You'll Love Working at AnswerHero

• Thorough Training Provided: No prior experience? No problem. We set you up to succeed from day one.
• Room to Grow: Explore future opportunities within AnswerHero to highlight your talents.
• Supportive Team Environment: You’ll feel connected and appreciated from day one.
• Meaningful Work: Every call you take has a direct impact on real business.
• Competitive pay + bilingual premium, your Spanish skills are a valued asset, and we pay accordingly
• Flexible Setup: Remote-friendly options available.

Benefits (Full-time Employees)

• Medical, dental, and vision insurance
• Accrual based Paid Time Off (PTO)
• Paid federal holidays per year
• Company-provided equipment