Bilingual In-Store Mobile Sales Associate

T-MOBILE USA, Inc.; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Dental and vision

Holiday pay

Job summary

At T-Mobile USA, Inc. retail associates support customers by delivering personalized technology and service solutions in a fast-paced environment. You’ll use digital tools to show network coverage, complete product training, and help customers choose devices and plans.

Strong communication and problem-solving skills are essential, as is the ability to engage customers and demonstrate features. Roles involve collaboration with the team and adherence to company policies.

Qualifications

• Change readiness and adaptability.
• Strong communication skills across customer interactions.
• Problem solving in customer support scenarios.
• Customer service excellence and relationship building.
• Ability to engage customers and illustrate features.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

English and Bengali/Urdu

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc. retail associates support customers by delivering personalized technology and service solutions in a fast-paced environment. You’ll use digital tools to show network coverage, complete product training, and help customers choose devices and plans.

Strong communication and problem-solving skills are essential, as is the ability to engage customers and demonstrate features. Roles involve collaboration with the team and adherence to company policies.