Bilingual In-Store Customer Service Specialist

Ccffamilyofbrands; McAllen (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross brand training

Key Holder Program

Performance-based advancement

Educational Reimbursement

Medical insurance options

401(k) and Roth 401(k)

Life and AD&D Insurance

Discount marketplace access

Paid time off

Casual dress code

Job summary

The Speedy Cash team in McAllen, TX is seeking a Customer Service Representative (Bilingual) to serve customers in‑person, process transactions, and provide friendly, accurate financial services. This entry‑level role offers hands‑on training, growth opportunities across brands, and a commitment to community service.

You will work a full‑time, in‑person schedule, including weekends, with comprehensive benefits and training to support your long‑term career development.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain a full‑time in‑person attendance, including weekends, with a 40‑hour minimum weekly schedule.

Skills

Communication skills

Attention to detail

Customer service mindset

Bilingual (EN/ES)

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Phone usage

Job description

The Speedy Cash team in McAllen, TX is seeking a Customer Service Representative (Bilingual) to serve customers in‑person, process transactions, and provide friendly, accurate financial services. This entry‑level role offers hands‑on training, growth opportunities across brands, and a commitment to community service.

You will work a full‑time, in‑person schedule, including weekends, with comprehensive benefits and training to support your long‑term career development.