In-Store Customer Success Specialist

Ccffamilyofbrands; Denton (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system

Cross brand training

Key Holder Program

Career advancement

Educational Reimbursement

Health insurance options

401(k) and match

Life and AD&D insurance

Discount marketplace

Paid time off (12 days)

Casual dress code

Job summary

Speedy Cash in Denton, TX is hiring a Customer Service Representative to help local customers access short-term financial solutions. You will process transactions, provide personalized service, and enter customer data into our POS system while contributing to a welcoming in-store experience.

The role emphasizes hands-on training, career development, and participation in a broad benefits program, with a full-time, in-person schedule including weekends.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including vault and cash drawer management as needed.

Skills

Verbal and written communication

Attention to detail

Data entry

Customer service

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Phone usage

Job description

Speedy Cash in Denton, TX is hiring a Customer Service Representative to help local customers access short-term financial solutions. You will process transactions, provide personalized service, and enter customer data into our POS system while contributing to a welcoming in-store experience.

The role emphasizes hands-on training, career development, and participation in a broad benefits program, with a full-time, in-person schedule including weekends.