Bilingual Customer Service Specialist (Cash & Payments)

Ccffamilyofbrands

Nevada

On-site

USD 23,000 - 32,000

Full time

6 days ago

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Benefits offered by this job

Paid on-the-job training and a new-hir

Learning Management System access

Cross brand training across 11 brands

Key Holder Program for leadership

Performance-based career advancement

Educational Reimbursement

Medical insurance options (telemed)

401(k) and Roth 401(k) with company 2

Life and AD&D Insurance

Voluntary benefits package

Employee Assistance Program

Exclusive retailer discounts

Paid time off (12 days first year)

Business casual dress (jeans and sneks

Job summary

Rapid Cash in Las Vegas, NV is hiring a Customer Service Representative (Bilingual) to help customers access short-term financial solutions and provide exceptional in-store experiences. You will process transactions, build relationships, and participate in a fast-paced, high-performance environment with hands-on training for long-term success.

You’ll work a full-time schedule, including weekends, with a comprehensive benefits program and opportunities to advance across multiple brands.

Qualifications

A high school diploma or equivalent.
Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to accurately enter data.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
Nice to haves – Preferred Qualifications and Skills: Experience in check cashing, document verification, and/or money order processing.
Nice to haves – Preferred Qualifications and Skills: Prior cash handling, cash drawer/vault management experience.
Nice to haves – Preferred Qualifications and Skills: Bilingual (English/Spanish) is a plus and may be required for certain locations.
Nice to haves – Preferred Qualifications and Skills: Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

Responsibilities

Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing customer appointments.
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.