Bilingual Customer Service Associate — Problem Solver

Lacks Valley Stores Ltd; McAllen (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Lacks Valley Stores Ltd in McAllen, TX is seeking a customer service associate to assist customers with inquiries, feedback, requests, and to help build strong customer relationships.

The role involves processing contracts and transactions, handling credit applications, and offering product recommendations while maintaining professional communication in English; Spanish fluency is highly preferred.

Qualifications

• Must have exceptional customer service skills and strong communication abilities.
• Able to provide accurate information about products, services, or policies.
• Resolve customer concerns by investigating issues and offering timely solutions.

Responsibilities

• Process customer contracts and handle transactions including credit applications.
• Provide product or service recommendations based on customer needs.
• Update customer information in the company database and maintain records.

Skills

Exceptional customer service

Effective communication

Empathy

Problem-solving

Teamwork

Attention to detail

Fluent English

Spanish preferred

Education

High school diploma or equivalent

Tools

Basic computer proficiency

Job description

Lacks Valley Stores Ltd in McAllen, TX is seeking a customer service associate to assist customers with inquiries, feedback, requests, and to help build strong customer relationships.

The role involves processing contracts and transactions, handling credit applications, and offering product recommendations while maintaining professional communication in English; Spanish fluency is highly preferred.