HR Advisor - Employee Relations

CRG; Charlotte (NC); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

HSA/FSA Options

Vision Insurance

Dental Insurance

401K with company match

Job summary

CRG is seeking a bilingual HR Advisor for a remote, 90-day contract (with strong extension potential). The role supports employees and managers on HR policies, employee relations, payroll, and benefits, with emphasis on Spanish-English communication.

Strong problem-solving and collaboration across levels are essential. The position offers a fast-paced environment with flexible hours in EST or CST time zones, and opportunities to impact HR operations for a Fortune 500 client.

Qualifications

• 1-2+ years’ experience working on high volumes of employee relations issues
• Bilingual in Spanish and English
• Ability to generate reports, perform queries, research, and create case management files in HR and other company software
• Ability to prioritize cases, manage competing deadlines, and meet performance expectations in a fast-paced support environment.
• Strong written and verbal communication skills, including experience preparing reports and business correspondence.
• Strong interpersonal skills and the ability to work effectively with people across all organizational levels and backgrounds.
• Sound judgment and the ability to make timely, well-informed decisions.
• Strong organizational, problem-solving, and analytical skills.
• A collaborative, resourceful approach and the flexibility to adapt to changing priorities.

Responsibilities

• Respond to employee and manager inquiries by phone and through submitted cases, explaining HR policies, procedures, and programs, including disciplinary guidelines, performance management, and benefits.
• Refer payroll and benefits questions outside HR’s scope to the appropriate help desk. Help coordinate resolution when employees escalate unresolved issues.
• Guide managers through difficult or complex employee relations matters.
• Investigate and resolve complaints involving working conditions, disciplinary actions, and other HR matters.
• Research unresolved pay concerns, partnering with operations to address discrepancies and ensure compliance with company policies.
• Translate investigative documents from Spanish to English as needed.

Skills

Bilingual in Spanish and English

Communication skills

Analytical skills

Prioritization & deadlines

Job description

*Bilingual in Spanish/English highly preferred*

Opportunity: Contract (90 days with strong potential to extend)

Location: Remote (EST or CST)

Pay: $26/hr

About the Role: As a bilingual HR Advisor, you’ll be a go-to resource for employees and managers, helping them navigate human resources policies and find answers to workplace questions. From guiding managers through employee relations concerns to investigating workplace issues and helping resolve pay and benefits questions, you’ll bring clarity and care to each conversation. This role is a great fit for a resourceful problem-solver who enjoys connecting with people and keeping priorities moving in a fast-paced environment.

About the Company: Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating 30+ years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 300 employees within the last 10 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

Responsibilities

• Respond to employee and manager inquiries by phone and through submitted cases, explaining HR policies, procedures, and programs, including disciplinary guidelines, performance management, and benefits.
• Refer payroll and benefits questions outside HR’s scope to the appropriate help desk. Help coordinate resolution when employees **escalate** unresolved issues.
• Guide managers through difficult or complex employee relations matters.
• Investigate and resolve complaints involving working conditions, disciplinary actions, and other HR matters.
• Research unresolved pay concerns, partnering with operations to address discrepancies and ensure compliance with company policies.
• Translate investigative documents from Spanish to English as needed.

Qualifications:

• 1-2+ years’ experience working on high volumes of employee relations issues - in HR shared services, as an HR generalist, or similar capacity
• Bilingual in Spanish and English
• Ability to generate reports, perform queries, research, and create case management files in HR and other company software
• Ability to prioritize cases, manage competing deadlines, and meet performance expectations in a fast-paced support environment.
• Strong written and verbal communication skills, including experience preparing reports and business correspondence.
• Strong interpersonal skills and the ability to work effectively with people across all organizational levels and backgrounds.
• Sound judgment and the ability to make timely, well-informed decisions.
• Strong organizational, problem-solving, and analytical skills.
• A collaborative, resourceful approach and the flexibility to adapt to changing priorities.

CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.

Voluntary Benefits Options:

• Medical / Health Insurance (Multiple Plan Options)
• HSA and FSA Options (CRG will match $500 of your HSA contributions!)
• Vision and Dental Insurance
• Virtual Visits for Urgent Care, Psychiatry, and Therapy
• Voluntary Life and AD&D Insurance
• Voluntary Short & Long-Term Disability Insurance
• Accident, Hospital, & Critical Illness Insurance
• 401K with up to a 4% match. Enrollment & contributions can begin on the first day of the quarter following 90 days of employment.